db365 Privacy Policy
At db365, your personal information is completely safe with us. This policy describes in detail how we collect, use, and keep your information secure.
Introduction and Purpose
db365 is a trusted online gaming platform in Bangladesh where you can enjoy cricket betting, slot games, live casino, and many other forms of entertainment. We place the highest priority on the privacy of our users.
This privacy policy describes how db365 collects your personal information, how it is used, who it may be shared with, and what rights you have over your information. This policy applies to our website, mobile application, and all digital services.
By using db365's services, you are considered to have agreed to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact us directly.
Important: db365 never sells your personal information to third parties. We use SSL encryption and the highest security technology to protect your data.
Data Collection
db365 collects information from you in various ways. Below is a detailed description of what types of information we collect.
2.1 Information Provided at Registration
When you create an account at db365, we collect the following information:
- Full name (in Bengali or English)
- Email address
- Date of birth (for age verification — only those aged 21 and above may register)
- Nationality and country of residence
- Preferred currency (BDT / Taka)
- Username and password
2.2 Information Collected During Service Use
When you use db365's services, the following information may be collected automatically:
- Transaction history (deposits, withdrawals, bets)
- Gaming activity data
- IP address and device information
- Browser type and version
- Operating system information
- Time spent on our site and pages visited
- Referral source (where you came from before visiting our site)
2.3 Identity Verification Information
To ensure security and prevent fraud, db365 may request additional information to verify your identity in certain situations. This information may include:
- Copy of national ID card or passport
- Recent utility bill or bank statement (for address verification)
- Proof of payment method (bKash, Nagad, Rocket, or bank account details)
2.4 Communication Information
When you contact us via live chat support, email, or any other channel, we may retain the content of that communication and related information.
Purpose of Data Use
db365 uses the collected information for the following purposes:
3.1 Service Delivery and Operations
- Creating and managing your account
- Processing transactions (bKash, Nagad, Rocket, and bank transfers)
- Providing gaming services
- Identifying and resolving technical issues
- Providing customer support
3.2 Security and Compliance
- Preventing fraud and money laundering
- Complying with applicable laws and regulations
- Ensuring age verification (21+ rule)
- Ensuring account security
- Implementing responsible gaming policies
3.3 Improving User Experience
- Personalising services according to your preferences
- Sending relevant promotions and bonus offers
- Improving website and app performance
- Adding new features based on user feedback
3.4 Communication
- Sending important account-related notifications
- Sending promotional emails (if you have agreed to receive this service)
- Providing assistance via live chat
Data Storage and Security
db365 places the highest priority on the security of your information. We keep your data protected using industry-standard security measures.
4.1 Security Measures
- SSL Encryption: All data transmitted on our website is protected by SSL (Secure Socket Layer) encryption.
- Data Encryption: Stored sensitive information (passwords, financial data) is kept in encrypted form.
- Access Control: Only authorised staff can access the necessary information.
- Regular Audits: Our security systems are regularly reviewed and updated.
- Firewall Protection: Advanced firewalls are used to prevent unauthorised access.
4.2 Data Retention Period
We retain your information for as long as it is needed to provide our services or to fulfil legal obligations. Generally:
- Account information: Retained for a minimum of 5 years after the account is closed.
- Transaction records: For a defined period as required by law.
- Communication records: Deleted after they are no longer relevant.
Security Notice: Never share your account password with anyone. db365 will never ask for your password via email or chat. Contact us immediately if you notice any suspicious activity.
Sharing Data with Third Parties
db365 never sells your personal information. However, in certain specific situations, limited information may be shared with trusted partners.
5.1 Service Providers
We may share information with the following third parties, but only to the extent necessary:
- Payment Processors: For processing bKash, Nagad, Rocket, and bank transfer transactions.
- Game Providers: Including Pragmatic Play, PG Soft, JILI, Spribe, and other game developers.
- Identity Verification Agencies: For KYC verification.
- Technology Infrastructure Providers: For web hosting and security-related services.
5.2 Legal Obligations
In the following situations, db365 may be required to provide information to law enforcement agencies or government authorities:
- When information is requested through a court order or legal process.
- When cooperation is needed in an investigation into fraud or money laundering.
- When required to protect the rights or safety of another person.
5.3 Business Transfers
In the event of a business merger, acquisition, or sale of assets, your information may be transferred to the new entity. In such cases, you will be notified in advance and the new entity will be bound to follow this privacy policy.
Cookies and Tracking
db365 uses cookies and similar technologies to improve your experience.
6.1 Types of Cookies
- Essential Cookies: Required for the basic functionality of the website. Without these, the site will not work properly.
- Functional Cookies: Used to remember your preferences (language, login information).
- Analytics Cookies: Used to monitor and improve the usage of our site.
- Marketing Cookies: May be used to show you relevant ads based on your interests.
6.2 Managing Cookies
You can control cookies by changing your browser settings. However, please note that blocking some cookies may cause certain parts of our service to not work properly. There is no option to disable essential cookies, as they are vital for the service.
6.3 Third-Party Tracking
Game providers and payment companies integrated into our platform may have their own cookie policies. We are not responsible for their policies; you are advised to read their own privacy policies before using their services.
Your Rights
As a user of db365, you have the following rights over your personal information:
7.1 Right to Access Information
You have the right to know what information we have collected and stored about you. Upon request, we can provide you with a summary of your information.
7.2 Right to Correct Information
If there is any error or incompleteness in your information, you may request a correction. We will make the necessary corrections as quickly as possible.
7.3 Right to Delete Information
In certain circumstances, you may request that your information be deleted. However, please note that we may not be able to delete some information due to legal obligations or ongoing disputes.
7.4 Right to Object to Processing
You may object to certain types of data processing, including marketing communications. To unsubscribe from promotional emails, use the link at the bottom of the email or contact us directly.
7.5 Right to Data Portability
You may request your data in a structured, commonly used format so that you can use it elsewhere.
To exercise these rights, please contact us: [email protected] — we will respond to your request within 30 days.
Minors' Data
db365's services are for persons aged 21 and above only. We do not knowingly collect personal data from any minor.
Age is verified at the time of registration. If we become aware that a minor is using our services, we will immediately close their account and delete all their data. If you suspect that a minor is using our platform, please notify us immediately.
A message to parents: monitor your child's internet use and follow the advice on our Responsible Gaming page.
Policy Changes
db365 may update this privacy policy from time to time. This policy may be revised in response to changes in services, new legal requirements, or technological developments.
For any significant changes, we will:
- Post a notice on the website's main page.
- Notify registered users by email.
- Update the "Last Updated" date at the top of the policy.
Continuing to use the services after changes take effect will be considered your acceptance of the updated policy. We therefore recommend visiting this page regularly.
Contact Us
If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise any rights regarding your personal data, please contact us:
Email: [email protected]
Live Chat: 24/7 live chat support available in Bengali
Response Time: Typically within 30 minutes (live chat); 24–48 hours for email.
For more information, visit our About Us, Terms & Conditions, and Responsible Gaming pages. You can also check our FAQ page for answers to common questions.