db365's Responsible Gaming — Your Safety Is Our Priority
Gaming is for enjoyment — not for problems. db365 gives you the tools to set limits, take breaks, and get support when you need it.
Why is Responsible Gaming important?
db365 believes that online gaming should be a healthy form of entertainment — not a source of stress or mental hardship. We are known as a trusted platform to millions of people in Bangladesh, and to maintain that trust, we have placed responsible gaming at the heart of our service.
Gaming is an experience that can sometimes lean more toward losing than winning. That is why we want every player to know — when to stop, how to set limits for themselves, and where to get help if needed. Responsible gaming at db365 means enjoying the fun, while always putting your own and your family's wellbeing first.
Our platform offers multiple protection tools that you can use at any time. From setting deposit limits to fully suspending your account — everything is in your control.
Stay in control
db365 gives you these powerful tools to manage your own gaming habits.
Set Deposit Limits
Set your own limit on how much you deposit per day, week, or month. Once a limit is set, it takes effect immediately. To raise the limit, you will need to wait through a set cooling-off period — which protects you from making decisions on impulse.
Time-Out Feature
Want to take a few days off? Use the time-out feature to temporarily close your account for anywhere between 24 hours and 30 days. You will not be able to log in or deposit during this time, but access will be restored automatically once the time-out period ends.
Self-Exclusion
If you feel that gaming is having a negative impact on your life, self-exclusion is a firm step to take. Activating it will close your account for a set period or permanently. Contact the support team to get it started.
Gaming History Review
Your account gives you access to your full gaming history. Deposits, gameplay, wins, and losses — all information is available transparently. Review this regularly to understand your own habits.
Reality Check Notifications
Set up a reality check to remind yourself during extended play sessions. A message will appear at set intervals — letting you know how long you have been playing and how much you have spent. This helps you make informed decisions.
24/7 Bengali Support
Our live chat support is available 24 hours a day in Bengali for any issue. Any responsible gaming request — deposit limits, time-out, or self-exclusion — will be processed promptly by our team.
For players aged 21 and above only
db365 strictly follows a 21+ age policy. Age is verified at registration. Opening a gaming account for anyone under 21 is strictly prohibited. If someone close to you is attempting to use the platform while underage, please inform our support team. Keeping children and teenagers away from online gaming is a responsibility we all share.
Recognise the warning signs
Gaming problems develop gradually. If you notice the following signs in yourself or someone close to you, take action immediately.
Exceeding your budget: Spending more than your set amount and hiding it from family or friends.
Chasing losses: Continuing to play repeatedly to recover losses, only to lose more.
Impact on daily life: Gaming is interfering with work, studies, or family responsibilities.
Stress and restlessness: Feeling discomfort, anger, or anxiety when unable to play.
Borrowing to play: Taking loans for gaming, draining savings, or using family money.
Unable to stop: Trying repeatedly to quit but failing.
Detailed guide to protection tools
Deposit and Loss Limits
- Set daily, weekly, and monthly deposit limits from your account settings.
- Limits take effect immediately; raising them requires a 72-hour cooling-off period.
- Minimum deposit is ৳200 — start small and stay within your budget.
- You can also set a loss limit — play will stop automatically once you reach the set amount.
Self-Exclusion Process
- Contact live chat and submit a self-exclusion request.
- Choose from 30 days, 6 months, 1 year, or a permanent option.
- You will not be able to log in to a suspended account, and no promotional emails will be sent.
- You can withdraw any balance remaining in your account within the permitted limits.
Session Time Limits
- Set a limit on how long you play in one session — from 1 to 24 hours.
- Once the time is up, the session will end automatically.
- Reality check notifications can be received every 30, 60, or 120 minutes.
- Your limit reminder is shown at the start of each game session.
Account History and Transparency
- View your full transaction history at any time.
- Detailed records of bets, wins, and losses by game.
- Monthly summary reports — understand your own spending patterns.
- All data protected with SSL encryption — fair play guaranteed.
Contact us if you need help
If you feel gaming is becoming a problem, get support right away. Our team is with you in Bengali — without judgment, in complete confidence.
Remember: asking for help is a sign of courage. At db365 we are not just a place to play — we are committed to the wellbeing of our players. Your request will be kept completely confidential.
24/7 live chat available in Bengali. Speak directly with our responsible gaming specialists.
[email protected] — send self-exclusion and other important requests by email.
All your information is protected with SSL encryption. Support is available without revealing your identity.
Responsible gaming requests receive the highest priority — our team acts quickly.
Responsible Gaming Tips
Set your budget first
Before you start playing, decide how much you are willing to spend. If you lose that amount, stop — do not try to chase your losses.
Keep an entertainment mindset
Do not think of gaming as a source of income. It is entertainment — the same way you spend money on a cinema ticket or a meal at a restaurant.
Take regular breaks
Take at least one break every hour. Get up, walk around, drink some water. Continuous gaming affects your judgment.
Do not play when emotional
Avoid playing when you are angry, frustrated, or overly excited. Clear-headed decisions are better decisions.
Family needs come first
Only set aside money for gaming after covering your family's essential expenses. Never spend money meant for food, healthcare, or education on gaming.
Do not get carried away after a win
Do not increase your bets just because you won. Once you reach a set goal, end the session and safely withdraw your winnings.
Responsible Gaming FAQ
Play safely, enjoy the game
Return to db365 and enjoy your favourite games responsibly. We are always here whenever you need any support.